Spearcatch Customer Privacy Notice

Contact details

Email: admin@spearcatch.com

What information we collect, use, and why

To provide and improve products and services for clients:

• Names and contact details
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Video recordings
• Account access information
• Website user information
• GPS coordinates, dive data (depth, duration, water temperature, heart rate), catch data (species, weight, length), photos

For the operation of client or customer accounts:

• Names and contact details
• Account information, including registration details
• Information used for security purposes
• Marketing preferences
• Technical data, including information about browser and operating systems

For information updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Website and app user journey information
• IP addresses

For research or archiving purposes:

• Website and app user journey information

To comply with legal requirements:

• Name
• Contact information
• Client account information

For dealing with queries, complaints or claims:

• Names and contact details
• Account information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights which are set out below.

To provide and improve products and services:

• Consent — we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information so we can enter into or carry out a contract with you.
• Legitimate interests — we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

For the operation of client or customer accounts:

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you.
• Legitimate interests — account security and fraud prevention.

For information updates or marketing purposes:

• Consent — we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.

For research or archiving purposes:

• Legitimate interests — using anonymised usage data to understand how the product is used and improve it.

To comply with legal requirements:

• Legal obligation — we have to collect or use your information so we can comply with the law.

For dealing with queries, complaints or claims:

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you.
• Legitimate interests — handling complaints and resolving disputes.

Where we get personal information from

• Directly from you

How long we keep information

We retain your personal information for only as long as necessary to provide the service and fulfil the purposes described in this notice.

When you delete your account via Settings, all personal data, catches, dive sessions, media files, and integration connections are permanently and irreversibly removed from our systems.

Who we share information with

Data processors

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Our transfers

Sub-processor transfers

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.